FAQs
The Products
How can you sell your fire safety products at such low prices?
Quite simply because we sell fire safety products without the usual overheads (such as shops, service department, accounts department, sales staff, company vehicles, etc) that force the price of fire products up. It does not mean that we compromise on the quality of our products. We only sell UK fire extinguishers and UK fire blankets that conform to the latest standards, currently this includes the British Standard Kitemark, BS EN3 approval and CE mark.
What if I find the same products at a lower price?
We are committed to supplying quality fire safety products at the lowest prices. If you can find exactly the same product for a cheaper price elsewhere, we want you to tell us about it, because our aim is to provide the most affordable quality fire safety products on the market.
Who supplies your products and where do they come from?
Our fire safety products are all supplied by long established and leading trade suppliers in the UK. We constantly review our list of suppliers to ensure that we supply only the best quality products at the lowest possible prices and the list contains names such as Chubb Fire, Kidde, Jalite, Thomas Glover, Steroplast, Homesaver, First Alert, Sentry Safes and many more household names. (Most of our fire safety products are still manufactured in the UK and Europe)
How can I be sure I choose the right products?
Even if you know nothing about fire safety products, our unique system of categorising the products on our web site according to their relevant use, will make choosing the right product much easier. If you’re still not sure what’s the best solution for you, our experienced team of staff are waiting to receive your emails or telephone calls and will be more than happy to give you expert guidance.
Will I need to fix extinguishers and fire blankets to the wall?
The British Standard 5306 part 8 advises that all extinguishers should be wall mounted and all of our fire extinguishers come complete with a suitable wall hanging bracket. Fire blankets can simply be fitted with a pan head screw. You should, however, ensure that the both the wall itself and the fixings are strong enough to bear the weight of the extinguisher. The British Standard recommends that small extinguishers be mounted with their handle approximately 1.5 metres from the ground, and larger (3 litre/kg and above plus 2kg CO2) units with the handle mounted only 1 metre from the ground. Or, they can sit on a fire extinguisher stand or plinth.
If you do not have suitable wall space to fix your extinguishers, we offer a range of suitable stands and cabinets as an alternative.
Do your fire extinguishers need servicing and, if so, can you do it?
All extinguishers need proper maintenance every year by a qualified service company. In addition, some extinguishers need a discharge test every five years. We have service technicians that cover the whole of the UK with our Easy Service Plan at fixed prices with no extras and no contracts. Click this link for extinguisher servicing details and prices.
Your order
How do I pay for my order?
Payment is simple. We accept online payments by all major credit cards (including American Express), debit cards and Paypal. We also accept payment by electronic Bank Payment (BACS) and by cheque.
How can I be sure that ordering from your website is secure?
If you've never purchased online before it's understandable that you may feel uncertain about parting with your card details. We use HSBC and Paypal to ensure your credit or debit card details are safe against fraud. All data passed between our site and the credit card merchants complies with the latest PCI requirements. For security, our website does not store credit card data.
What happens if there’s a problem with my order?
We pride ourselves on providing a first class customer service and offer every customer a 100% Satisfaction Guarantee. In the rare instance that you should experience a problem with your order, please contact us immediately so that we are able to take action to address the matter. We will do our utmost to resolve any issues you may have. If you are not completely happy with our service for any reason, for 90 days after your orderwe will pay to collect the goods at out expense and give you a full refund of your money - yes, really and instantly. It’s as simple as that.
What happens if products are damaged in transit?
Although our products are well packaged, accidents do occasionally happen. Please check your products as soon as possible and report any damage to us immediately. We can then arrange replacements and collection of the damaged products at our expense.
Will you pass on my personal details to other third parties?
Quite simply, no. We will never pass any of your details on to third parties and we do not partner in any email marketing.
Any other questions
We’ve done our best to answer what we think are the most common questions, however, if there’s anything else at all you’d like to know, please use our email contact form or phone us on 0800 080 6365 seven days a week.
